Starting August 1, 2026, you will need a zero balance or an active autopay on file before a new order can be processed. If you have any questions or want to update your payment options, please use the live chat option.
For patients who have been newly diagnosed with sleep apnea, they may not realize what an impact it can have on their overall health. Learning the basics of sleep apnea can help empower them to take charge of their diagnosis and stick with therapy for the long term. If you're just getting ready to start sleep therapy, learn more from our partner, ResMed.
PAP Setup - Why do I have to rent the PAP machine? Why can’t I pay for it outright?
The way a PAP device is paid is determined by your insurance company. To take advantage of your insurance benefits it must be a rental. If you would like to private pay, you can purchase it outright.
PAP Setup - How long does my PAP machine rent for?
This depends on your insurance payer, but it is typically between 10-13 months and then you own the device. Your insurance provider can give you the most accurate information about your approved rental period. We recommend contacting them directly for details.
PAP Setup - Exactly how much is this going to cost?
We are only able to provide estimate ranges for the PAP devices and supplies. Each insurance payer and plan have different allowable amounts that they pay for this equipment. These allowable amounts determine what you will pay based on your deductible and copay. We don’t know exactly how much that will be until we start billing it to your insurance. You might find this guide helpful: Sleep Therapy Cost Estimate
PAP Setup - What if I don't want auto-pay payments?
It is CareLinc’s policy to setup an auto payment account with a card-on-file to help pay any amount not covered by your insurance (deductibles and co-pays). It is similar to paying your co-pay at the time of service for your doctor, dentist, or pharmacy. If you have specific concerns about your autopay setup, please allow a member of the billing team to reach out directly to arrange payment.
PAP Setup - What if I can’t afford $50/month?
We want to work with you so you can get the therapy that you need. How much can you afford per month? Your balance will take longer to pay down with a lower amount but as long as you are making auto payments, you account will stay current.
PAP Setup - What happens if I return my machine before it is done renting?
Any past charges will still be your responsibility, but the monthly rental will stop in the month you return it. Depending on what day you received your machine, this may vary. Please call our clinical team before returning a device, we want to help you.
PAP Setup - My insurance told me a pap machine and supplies were covered. Why do I owe anything?
You insurance probably just meant that a PAP device and supplies are covered benefits on your plan for sleep therapy. But, its possible you haven't met your deductible yet or you have a specific percentage co-pay after the deductible. You can learn more about the billing of this device with our Billing & Insurance Information video.
PAP Setup - Are supplies included in the rental?
No, they are billed separately as a purchase whenever you need to replace sleep therapy supplies.
How can I order replacement CPAP supplies?
Replacement supplies are easy through our PAP resupply program (HealthCall). Just ask this to be setup with our PAP team and you'll receive notice for new parts on a regular schedule. Or you can submit our digital reorder form as needed.
Regularly replacing your CPAP supplies helps keep your therapy clean, comfortable and effective. Worn or damaged parts can affect your machine’s performance and your sleep quality. Read more about why it is important to replacement your supplies on our Blog.
How do I know if a part needs to be replaced?
You should replace CPAP supplies sooner if you notice:
Cracks, tears or holes
Leaks in the tubing or water chamber
Cloudy or discolored water tub
A loose or poor mask seal
Stretched headgear
Dirty or clogged filters
How do I clean mineral buildup in my water chamber?
If you notice white powder or mineral deposits in the water tub, clean it using:
1 part white distilled vinegar to 2 parts water
Rinse thoroughly and allow it to dry completely before use.