Return Policy Overview
Merchandise may be accepted for exchange or refund within 30 days of purchase when accompanied by a sales receipt. To receive a refund, the item must be new and in its original packaging. Oxygen contents, disposable supplies, used bath items and special orders WILL NOT be accepted for return, refund or credit. Any orders purchased online through our online store need to be returned to a local CareLinc location at this time. We cannot accept any return shipments at this time.
For health and hygiene reasons, breast pumps may only be returned if they are unopened and in their original sealed packaging. Once the seal has been broken or the packaging has been opened, the breast pump is non-returnable and non-refundable.
To qualify for a breast pump return:
The return must be made within 30 days of purchase
The item must be unopened and unused
Original receipt or proof of purchase is required
Items that do not meet these requirements cannot be accepted for return, exchange, or refund.
*Some items may be subject to a restocking fee (Example: Lift Chairs / Scooters = 20% restocking fee).