FAQ

Absolutely! Use your existing line of credit on purchases or apply for credit to use at CareLinc either online or in our stores! If you are purchasing anything through our online store, please call our customer service department to correctly process your CareCredit card at this time.

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CareLinc participates with most insurances.

To see some of the most common insurances we participate with, click here.

We’d be happy to serve you! Contact CareLinc with your current physician information and we’ll handle the rest. Most supplies can ship conveniently to your doorstep.

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Please notify CareLinc as soon as you receive your new insurance ID number, and we’ll update your account. That way, any future orders with us will be billed to the proper insurance. We appreciate your help in keeping us up to date with your current information.

You can always call into customer service to update your account info. You can also use the LIVE CHAT feature to speak directly with a representative who can make changes. Or, you can submit our secure online form to easily edit your account information! 

Find the insurance change form here.

We offer 24/7 emergency on-call service, but most of our retail locations are open Monday through Friday from 8:00 a.m. to 5:00 p.m. For the best accuracy, visit our Locations page to double-check the store closest to you.

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Merchandise may be accepted for exchange or refund within 30 days of purchase when accompanied by a sales receipt. To receive a refund, the item must be new and in its original packaging. Oxygen contents, disposable supplies, used bath items and special orders WILL NOT be accepted for return, refund or credit. Any orders purchased online through our online store need to be returned to a local CareLinc location at this time. We cannot accept any return shipments at this time.

*Some items may be subject to a restocking fee (Example: Lift Chairs / Scooters = 20% restocking fee).

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If you are experiencing login issues at carelincmed.com, first clarify which type of account you need. If you're trying to pay a bill but signed up through the Login/Register button, please navigate back to the Pay Bill option instead.

1. Online Member Login (New Login/Register Button)

   • This login is only for online ordering.
   • Customers who have placed orders and checked out online with a credit card will use this account.

   • It does not provide access to past orders placed via other methods (e.g., doctor-submitted RXs, phone orders, or at a specific CareLinc location).

   • If a customer tries to log in here expecting to pay a bill or see previous non-online orders, they will not find them.

2. Customer Account for Billing (Pay Bill Button - CollectPay)

   • This is the existing login system used to pay bills.
   • Customers who need to view past invoices or make payments on their account should always use the "Pay Bill" button (teal-colored).
   • Creating an online ordering account will not give access to billing information.

CareLinc uses Collect Pay from AR Allegiance to bill our customers. If you have an invoice, are looking to make a payment to your account, or would like to see recent payment history, please visit Pay Bill!

Please note - registering for an account or creating a login to shop at carelincmed.com is not the same thing as making a payment to your existing account with us.

Yes, absolutely you can! Just save your HSA card as the method of payment within our CollectPay billing portal. 

Unfortunately, we do not know everyone’s individual insurance plan so we might not be able to answer that for you. But the good news is, you can call your insurance or login into your account with them to find this information. If your plan has an administrator (like your human resources department at work, for example) they might be able to answer this for you, as well.

No, not at all with CareLinc’s help! Thanks to the Affordable Care Act (ACA), new moms are entitled to a breast pump and some supplies through their insurance. Find out today which breast pump is covered for you!

Get Qualified!

Many health insurance plans cover the cost of a breast pump with a prescription from your doctor. Which specific type of pump you can receive will be verified after we check your insurance coverage. We partner with top manufacturers like Medela, Spectra, and Motif to offer a variety of insurance-billable breast pump options.

CareLinc offers a few upgrade options for specific breast pumps. And upgrade allows new moms to get a premium breast pump at a discounted cost because we use insurance plus an up charge to pay for non-covered features. Common upgrade features can be an additional power source, more suction or hands-free operation or it may come with a carrying bag or tote. Upgraded pumps are unique to the model selected.

Typically, an insurance company will provide 1 pump per pregnancy. You can usually qualify for this benefit up to one year postpartum, too. Even if you have secondary insurance coverage, the breast pump is usually a benefit of your primary insurance.  Also note, that the benefit is usually one breast pump for each new pregnancy.

Shop Qualified Pumps

Most insurances will cover the cost of a breast pump before baby arrives. Once you discuss this with your OB and get a prescription for a breast pump, you can order anytime. We’ll be able to confirm your eligibility for coverage and mail your pump at the appropriate time.

Straight Medicaid and some Medicaid HMOs (McLaren Medicaid, Meridian Medicaid, and Molina Medicaid) DO require the baby to be born prior to us dispensing any equipment.

Learn More!

If you want help narrowing down your breast pump choices then CareLinc Medical can help! Take a look at our comparison chart to understand the similarities and differences with the pumps we order. Or, call in to speak with our experts. They will discuss various features of specific pumps and how they benefit your day-to-day routine. No matter what you’re looking for in a breast pump, CareLinc offers convenient solutions that work.

Comparison Chart

You are always welcome to contact us at cgm@carelincmed.com or via our LIVE chat, but the manufacturers of our CGM & Insulin Pump products can be reached directly for specific assistance based on product.

FreeStyle Libre: Call customer care (855) 632-8658 or visit Patient Support online

Dexcom: You can reach customer care via live chat or request a call back at Dexcom or find more help at their Patient Resources

Tandem: Call the 24/7 hotline at (877) 801-6901 or visit their Patient Support Center

Beta Bionics: Call the Tech support line at (855) 745-3800 (option 1) or visit their User Resources

Online Member Login (New Login/Register Button)

• This login is only for online orders or purchases (known as e-commerce).

• Customers wanting to place items into their carts and check out online with a credit card will use this account.

• Unfortunately, the e-commerce login area does not provide access to past orders placed via other methods (e.g., doctor-submitted RXs, phone orders, or at a specific CareLinc location).

• If you are trying to log in on our store here expecting to pay a bill or see previous non-online orders, they will not find them.

Use your existing line of credit on purchases or apply for credit to use at CareLinc either online or in our stores! If you are purchasing anything through our online store, please call the CareLinc customer service department to correctly process your CareCredit card at this time.

Call Us Today

The ADA Standard is a great place to start at 1:12 (meaning for every 1" of rise you will need 12" of ramp). Then you need to determine the rise. This is the distance from the top step or landing to the ground. After entering these numbers, our Incline Calculator will generate the required ramp length, along with the slope, and grade of the ramp. However, if the rise is greater than 30 inches, a platform may be required. And we can also consider other ratios like 1:6, 1:8 or 1:10 if you have a caregiver always help you. Let CareLinc do the math and suggest the best solutions for you! Contact our Home Accessibility team today. 

Yes, in most cases, you will need a prescription from a qualified healthcare provider, such as a physician or physical therapist, to obtain standard or complex rehab equipment. This prescription helps ensure that the equipment is medically necessary.

The determination typically depends on your specific medical condition and mobility requirements. A rehab sales professional or assistive technology specialist at CareLinc can assess your needs and recommend the most appropriate equipment.

To embark on your journey toward improved mobility and independence, simply get in touch with us. We can help you find a location near you and connect with our experienced team.

An ATP (Assistive Technology Professional) is a credentialed specialist (RESNA-certified) who has expertise in evaluating, selecting, and fitting complex rehabilitation equipment, including manual and power wheelchairs. Their role is to ensure the equipment meets the medical and functional needs of the patient and CareLinc has numerous ATP specialists on staff.

Complex rehab equipment encompasses a range of specialized mobility devices designed for individuals with significant disabilities or complex medical conditions. These often include custom-configured power wheelchairs, seating and positioning systems, and adaptive technology solutions tailored to an individual's unique needs. 

Our Sales Coordinators are your dedicated liaisons, assisting in navigating insurance criteria and authorization requirements to maximize your coverage. They gather essential information about your medical condition and insurance, ensuring a smooth evaluation process for Power Mobility Devices (PMDs), custom manual wheelchairs, sports equipment, standers, and pediatric equipment.

Medicare requires in-person ATP involvement to ensure that complex rehab equipment is appropriately selected, configured, and fitted based on the patient’s individual needs. This helps reduce errors, improves patient outcomes, and ensures compliance with coverage criteria for medically necessary equipment.

We are only able to provide estimate ranges for the PAP devices and supplies. Each insurance payer and plan have different allowable amounts that they pay for this equipment. These allowable amounts determine what you will pay based on your deductible and copay. We don’t know exactly how much that will be until we start billing it to your insurance.

The way a PAP device is paid is determined by your insurance company. To take advantage of your insurance benefits it must be a rental. If you would like to private pay, you can purchase it outright.

This depends on your insurance payer, but it is typically between 10-13 months and then you own the device. Your insurance provider can give you the most accurate information about your approved rental period. We recommend contacting them directly for details.

It is CareLinc’s policy to place a card on file for any amount not covered by your insurance (deductibles and co-pays). It is similar to paying your co-pay at the time of service for your doctor, dentist, or pharmacy. If you have specific concerns about your setup, please allow a member of the billing team to reach out directly to arrange payment.

We want to work with you so you can get the therapy that you need. How much can you afford per month? Your balance will take longer to pay down with a lower amount but as long as you are making auto payments, you account will stay current.

Any past charges will still be your responsibility, but the monthly rental will stop in the month you return it. Depending on what day you received your machine, this may vary. Please call our clinical team before returning a device, we want to help you.

You insurance probably just meant that a PAP device and supplies are covered benefits on your plan for sleep therapy. But, its possible you haven't met your deductible yet or you have a specific percentage co-pay after the deductible. You can learn more about the billing of this device with our Billing & Insurance Information video. 

No, they are billed separately as a purchase whenever you need to replace sleep therapy supplies.